# Flow Templates

## Overview

**Flow Templates** allow businesses to send interactive messages that guide users through a **structured flow experience** within WhatsApp.\
These templates help collect user inputs, perform actions, and provide a **seamless conversational journey**.

### Key Features

* Enables users to interact through a **guided flow**
* Helps in:
  * Data collection
  * Form submissions
  * Process automation

### Template Configuration

* You can add:
  * **Body content** to describe the flow or provide instructions
* A button is included, where:
  * The **button name is editable**
  * You can give a **custom and relevant name** based on the flow (e.g., *Start Process*, *Fill Details*)

<figure><img src="/files/RR6S7LdJu1fKyAwwRkis" alt=""><figcaption></figcaption></figure>

### Flow Selection

* While creating the template, you must:
  * **Select the required flow** from available options

This flow will be triggered when the user interacts with the message.

### User Interaction

* When the customer clicks the button:
  * The **selected flow opens**
* Inside the flow:
  * Users can **enter required details**
  * Submit the information directly

This enables a complete interaction cycle within WhatsApp.

### Usage Guidelines

* Use clear and concise **body content** to guide users
* Provide a meaningful **button name** for better understanding
* Ensure the selected flow is:
  * Properly configured
  * Tested before sending


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