Flow Templates

Overview

Flow Templates allow businesses to send interactive messages that guide users through a structured flow experience within WhatsApp. These templates help collect user inputs, perform actions, and provide a seamless conversational journey.

Key Features

• Enables users to interact through a guided flow

• Helps in:

  • Data collection

  • Form submissions

  • Process automation

Template Configuration

• You can add:

  • Body content to describe the flow or provide instructions

• A button is included, where:

  • The button name is editable

  • You can give a custom and relevant name based on the flow (e.g., Start Process, Fill Details)

Flow Selection

• While creating the template, you must:

  • Select the required flow from available options

This flow will be triggered when the user interacts with the message.

User Interaction

• When the customer clicks the button:

  • The selected flow opens

• Inside the flow:

  • Users can enter required details

  • Submit the information directly

This enables a complete interaction cycle within WhatsApp.

Usage Guidelines

• Use clear and concise body content to guide users

• Provide a meaningful button name for better understanding

• Ensure the selected flow is:

  • Properly configured

  • Tested before sending