# Quick Messages

## Sending Templates via Quick Message

## Overview

**Quick Message** allows users to send WhatsApp templates instantly without navigating to other modules. It is useful for **quick, one-time communication** with customers.

This feature helps in:

* Sending messages faster
* Handling urgent communication
* Avoiding navigation through multiple sections

### Steps to Send Templates via Quick Message

#### Step 1: Open Quick Message

* Go to the **Picky Assist Dashboard**
* On the **right side**, click on the **Quick Messages** option

<figure><img src="https://3382165395-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LlJChpzcxtwOYGcBd1q%2Fuploads%2FUFbo3sbIU85vy9IDoLTv%2Fquick01.jpg?alt=media&#x26;token=3310c41d-4828-4c7e-a6f1-036a758e53af" alt=""><figcaption></figcaption></figure>

#### Step 2: Enter Details and Select Template

* Enter the **recipient’s mobile number**
* Choose the option **Send WhatsApp Template**
* Select the required **approved template**

<figure><img src="https://3382165395-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LlJChpzcxtwOYGcBd1q%2Fuploads%2F4rsCiDBbFbINscb4GtJE%2Fquick02.jpg?alt=media&#x26;token=31dbd592-095b-4caa-989a-0123806c44a2" alt=""><figcaption></figcaption></figure>

#### Step 3: Send the Template

* After selection, the chosen template will be displayed
* Review the message
* Click on **Send Message** at the bottom right corner

The template will be sent to the selected customer.

<figure><img src="https://3382165395-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LlJChpzcxtwOYGcBd1q%2Fuploads%2FvcZhmUxdYqgmbR8X5x1U%2Fquick03.jpg?alt=media&#x26;token=6b77ef7a-8463-4307-a208-5cc4f828847d" alt=""><figcaption></figcaption></figure>

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### Use Case

* Sending quick updates or reminders
* One-to-one communication without opening Teambox
* Instant template sharing for support or follow-up

### Important Notes

* Ensure the mobile number includes the **country code**
* Only **approved templates** can be sent
* Fill all required **dynamic fields** before sending

{% hint style="info" icon="message" %}
Quick Message is the fastest way to send templates for **individual communication**, making it ideal for quick and efficient messaging.
{% endhint %}

## Sending Text,Media and Dynamic value Templates Via Quick Message

### Select Template and Send Message

* Go to **Quick Message**
* Enter the **recipient’s mobile number**
* Click on the **WhatsApp Template** option (highlighted in yellow)
* Choose the required **approved template**
* You can select a template that includes:
  * **Text**
  * **Media**
  * **Dynamic attributes**
* Add the appropriate **media**
* Fill in necessary **dynamic values**

<figure><img src="https://3382165395-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LlJChpzcxtwOYGcBd1q%2Fuploads%2FDeRsZ7Aki1VKp50HuNS2%2Fqm01.jpg?alt=media&#x26;token=b6770548-e931-43f4-bc52-9783081a1b5a" alt=""><figcaption></figcaption></figure>

Click on **Send Message** at the bottom