> For the complete documentation index, see [llms.txt](https://help.pickyassist.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.pickyassist.com/setting-up-guide/connecting-channels/whatsapp-templates/sending-templates/introduction.md).

# Introduction 

## Overview

WhatsApp templates can be sent through multiple modules in the platform, depending on the **business use case, communication type, and level of automation required**.

Each module is designed for a specific purpose, such as:

* **Bulk messaging** using Broadcaster
* **Automated event-based messaging** using Connector
* **Interactive and conversational flows** using Chatbot or Flow Builder
* **Manual agent communication** using Team Inbox and Quick Messages

This flexibility allows businesses to send template messages in both:

* **Automated workflows**
* **Real-time conversations**

{% hint style="success" %}
 By choosing the appropriate sending method, businesses can ensure **efficient communication, better user engagement, and a seamless customer experience**.
{% endhint %}

### Available Sending Methods

Templates can be sent using the following modules:

#### 1. Broadcaster

* Used for **bulk messaging campaigns**
* Send templates to **multiple contacts at once**
* Suitable for:
  * Promotions
  * Notifications
  * Announcements

#### 2. Connector

* Used for **automation and integrations**
* Send templates based on:
  * Events
  * API triggers
* Ideal for backend-driven workflows

#### 3. Chatbot Builder

* Used to send templates within **automated chatbot flows**
* Supports:
  * Manual selection
  * Dynamic data-based sending
* Best for interactive conversations

#### 4. Flow Builder

* Used to send templates as part of a **flow-based interaction**
* Helps in guiding users through:
  * Forms
  * Step-by-step processes

#### 5. Teambox

* Used for **manual conversations by agents**
* Templates can be sent during **live chat with customers**
* Helps in quick and consistent responses

#### 6. Quick Messages

* Used for **predefined responses**
* Agents can quickly send templates without typing
* Improves response speed and efficiency

### Use Case

{% hint style="info" icon="infinity" %}
These multiple sending options allow businesses to:\
Automate communication\
Handle bulk campaigns\
Respond instantly during live chats\
Integrate templates into workflows
{% endhint %}


---

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