Introduction

Overview

WhatsApp templates can be sent through multiple modules in the platform, depending on the business use case, communication type, and level of automation required.

Each module is designed for a specific purpose, such as:

• Bulk messaging using Broadcaster

• Automated event-based messaging using Connector

• Interactive and conversational flows using Chatbot or Flow Builder

• Manual agent communication using Team Inbox and Quick Messages

This flexibility allows businesses to send template messages in both:

• Automated workflows

• Real-time conversations

By choosing the appropriate sending method, businesses can ensure efficient communication, better user engagement, and a seamless customer experience.

Available Sending Methods

Templates can be sent using the following modules:

1. Broadcaster

• Used for bulk messaging campaigns

• Send templates to multiple contacts at once

• Suitable for:

  • Promotions

  • Notifications

  • Announcements

2. Connector

• Used for automation and integrations

• Send templates based on:

  • Events

  • API triggers

• Ideal for backend-driven workflows

3. Chatbot Builder

• Used to send templates within automated chatbot flows

• Supports:

  • Manual selection

  • Dynamic data-based sending

• Best for interactive conversations

4. Flow Builder

• Used to send templates as part of a flow-based interaction

• Helps in guiding users through:

  • Forms

  • Step-by-step processes

5. Teambox

• Used for manual conversations by agents

• Templates can be sent during live chat with customers

• Helps in quick and consistent responses

6. Quick Messages

• Used for predefined responses

• Agents can quickly send templates without typing

• Improves response speed and efficiency

Use Case

These multiple sending options allow businesses to: Automate communication Handle bulk campaigns Respond instantly during live chats Integrate templates into workflows