# Flow Builder
## Sending Templates via Flow Builder(Workflow)
## Overview
**Workflows** in Flow Builder allow businesses to send WhatsApp templates based on **automated triggers and conditions**.
This helps in:
* Sending messages automatically
* Reducing manual effort
* Ensuring timely communication based on events
### Steps to Send Templates via Workflow
#### Step 1: Navigate to Workflows
* Go to the **Picky Assist Dashboard**
* Click on **All Menus**
* Under **Flow Builder**, select **Workflows**
#### Step 2: Create a Workflow
* Click on **Create Workflow**
* Enter a **workflow name**
* Select the required **workflow type**
* Click on **Create Flow**
#### Step 3: Configure Trigger and Send Template
* Click on **Select a Module,**Choose the required **module**
* Select a **triggering event**
* Map the necessary **module fields**
* Add an action:
* Select **Send Message**
* Choose **WhatsApp Template**
* Provide or map:
* **Recipient number**
* Required template fields
* Complete the setup and **end the flow**
{% hint style="success" %}
Once configured, the template will be **automatically sent** to the selected users whenever the defined **event or condition is triggered**.
{% endhint %}
