# Chatbot Builder

## How to send Template Carousel Manually and Dynamically From Chatbot

Sending **Template Carousels** manually and dynamically from the Chatbot allows businesses to deliver **interactive and structured messages** in an efficient way. **Manual sending** is useful for **predefined content**, while **dynamic sending** enables **real-time data** to be displayed using **system variables or API responses**. This flexibility helps in managing both **fixed** and **data-driven communication** within chatbot workflows.

## Template Carousel - Manually

### Step 1: Select WhatsApp Template Option

* In the Chatbot Builder, click on the **Send Message** arrow
* At the end of the options, select **Send WhatsApp Template**

<figure><img src="https://3382165395-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LlJChpzcxtwOYGcBd1q%2Fuploads%2Fg7cntLP01gXAuFuvBEhP%2Fman_temp1.jpg?alt=media&#x26;token=b220e9f5-6167-452f-b29a-f6ddabb00879" alt=""><figcaption></figcaption></figure>

### Step 2: Configure Template and Cards

* Choose the required **Carousel Template**
* Select **Choose Cards Manually**
* Configure each card by:
  * Entering required text/messages
  * Adding button values (URL, action, etc.)

{% hint style="info" %}
You can customize each card based on your requirement.
{% endhint %}

<figure><img src="https://3382165395-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LlJChpzcxtwOYGcBd1q%2Fuploads%2FET8VL2Vmwk6s9RcRVYPR%2F11111.jpg?alt=media&#x26;token=7f22374c-8712-4b6a-83f7-5b85bef7c188" alt=""><figcaption></figcaption></figure>

### Step 3: WhatsApp Output View(Mobile)

* Once sent, the message will appear on WhatsApp as a **carousel format**
* Users can scroll through the cards and interact with the buttons

<figure><img src="https://3382165395-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LlJChpzcxtwOYGcBd1q%2Fuploads%2FSqJHmaRzfauu97Rmmz1X%2F1000307548.jpeg?alt=media&#x26;token=d20b959d-0232-472d-80eb-475b4694992c" alt=""><figcaption></figcaption></figure>

## Template Carousel - Dynamically

### Step 1: Create Data Lookup

* Initially, add a **Data Lookup** node in the chatbot flow
* For dynamic sending, a Data Lookup is required to fetch data

### Step 2: Configure Data Lookup

* Select the required **module**
* Choose the appropriate **action** (e.g., Search Records)
* Apply necessary **filter conditions**
* Set the number of records (cards):
  * Minimum: **2**
  * Maximum: **10**
* Provide a **variable name** to store the response

### Step 3: Select Template and Enable Dynamic Cards

* Add the **Send WhatsApp Template Message** node
* Choose the required **Carousel Template**
* Select the option **Send Cards Dynamically**

### Step 4: Map Dynamic Fields

Select and map the required attributes:

* Media (image/video URL)
* Card values (text/content)

<figure><img src="https://3382165395-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LlJChpzcxtwOYGcBd1q%2Fuploads%2FNAMdXlXRoybDHihuai8m%2F2222.jpg?alt=media&#x26;token=d5d7221d-5ce1-452e-817c-6766a7c55381" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Ensure that the data fetched in Data Lookup matches the template structure, otherwise the carousel may not render correctly.
{% endhint %}

This approach is useful for sending **product lists, promotional offers, and service details** in a single message, allowing users to easily **browse and take action**. By supporting both **manual and dynamic methods**, it provides better **control, scalability, and personalization**, making chatbot interactions more **effective and user-friendly**.

## How to send Text,Media, and Dynamic value Templates through Chatbot

### Step 1: Select Template Option

* Go to **Chatbot Builder**
* Right-click on the flow and click on the **arrow (→) from Send Message**
* Scroll down and select **Send WhatsApp Template**

<figure><img src="https://3382165395-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LlJChpzcxtwOYGcBd1q%2Fuploads%2FGtTgXbuPRCYV8QNOhl3L%2Fchatbot_dyna1.jpg?alt=media&#x26;token=f960e22e-a24d-428f-bf0e-8b600ce0d3d1" alt=""><figcaption></figcaption></figure>

### Step 2: Configure Template and Flow

* Choose the required **approved template**
* You can use templates that include:
  * **Text**
  * **Media**
  * **Dynamic values**
* After configuring the template:
  * Redirect the bot flow based on your requirement
  * For example, connect it to a **Send Message node** with a *Thank You* message
* End the flow after completing the setup

<figure><img src="https://3382165395-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LlJChpzcxtwOYGcBd1q%2Fuploads%2Fy58SLjsQAfhvDRcLwzcv%2Fchatbot_dyna2.jpg?alt=media&#x26;token=a17c712e-6471-4c16-ae3f-d59d8b632c67" alt=""><figcaption></figcaption></figure>

{% hint style="info" icon="circle-nodes" %}
The template will be sent during the chatbot interaction based on the configured flow.
{% endhint %}