# Approval Process

## Overview

All WhatsApp templates must be **approved by Meta (WhatsApp)** before they can be used. Once a template is submitted, it goes through a **review process** to ensure it complies with WhatsApp policies and guidelines.

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### Checking Template Approval Status

* After submitting a template, you can view its **approval status** in the platform
* The status will indicate whether the template is:
  * **Pending**
  * **Approved**
  * **Rejected**

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### Sync With WhatsApp Account

* The **Sync With WhatsApp Account** option allows you to synchronize templates from the **Meta platform** to your account
* Click on this option to:
  * Refresh template status
  * Fetch newly approved templates

#### Step 1

<figure><img src="https://3382165395-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LlJChpzcxtwOYGcBd1q%2Fuploads%2FHvSf0fMSAewD6zLlUBjX%2Fgit33.jpg?alt=media&#x26;token=27618d38-3af3-430e-9478-c7e77f79c3f8" alt=""><figcaption></figcaption></figure>

#### Step 2

* On the top section, you can find the option to **Create Template**
* In the **top-right corner**, there is a button to **Sync With WhatsApp Account**
* Under the template list, you can view different templates with their **current status**
* Templates will be displayed with statuses such as:
  * **Approved**
  * **Pending / Under Review**

This helps you easily track which templates are ready for use and which are still in the approval process.

<figure><img src="https://3382165395-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LlJChpzcxtwOYGcBd1q%2Fuploads%2FIqCOePlFJ178dm103IED%2Fgit333.jpg?alt=media&#x26;token=7ddddc59-9994-4868-a679-a9b4ea5e9ba2" alt=""><figcaption></figcaption></figure>

### Template Logs

Template Logs help in identifying issues related to:

* Template rejection
* Submission errors

#### To Navigate Template logs

* Go to the **Picky Assist Dashboard**
* Navigate to **All Menus**
* Under **Settings → Channels**, click on **Channels**
* Scroll to the bottom section where you can find **Logs**
* Open the [**Template Logs** ](https://app.pickyassist.com/channel_status/wp_official_managed_status/logs)section.

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### Key Benefits

* View detailed **error messages**
* Understand the **reason for rejection**
* Troubleshoot and correct template issues

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{% hint style="info" %}
Template approval is handled entirely by **Meta (WhatsApp)**\
**Picky Assist does not control approval or rejection**\
Ensure templates follow **proper format and guidelines** to avoid rejection
{% endhint %}