Approval Process

Overview

All WhatsApp templates must be approved by Meta (WhatsApp) before they can be used. Once a template is submitted, it goes through a review process to ensure it complies with WhatsApp policies and guidelines.

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Checking Template Approval Status

• After submitting a template, you can view its approval status in the platform

• The status will indicate whether the template is:

  • Pending

  • Approved

  • Rejected

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Sync With WhatsApp Account

• The Sync With WhatsApp Account option allows you to synchronize templates from the Meta platform to your account

• Click on this option to:

  • Refresh template status

  • Fetch newly approved templates

Step 1

Step 2

• On the top section, you can find the option to Create Template

• In the top-right corner, there is a button to Sync With WhatsApp Account

• Under the template list, you can view different templates with their current status

• Templates will be displayed with statuses such as:

  • Approved

  • Pending / Under Review

This helps you easily track which templates are ready for use and which are still in the approval process.

Template Logs

Template Logs help in identifying issues related to:

• Template rejection

• Submission errors

To Navigate Template logs

• Go to the Picky Assist Dashboard

• Navigate to All Menus

• Under Settings → Channels, click on Channels

• Scroll to the bottom section where you can find Logs

• Open the Template Logs section.

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Key Benefits

• View detailed error messages

• Understand the reason for rejection

• Troubleshoot and correct template issues

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Template approval is handled entirely by Meta (WhatsApp) Picky Assist does not control approval or rejection Ensure templates follow proper format and guidelines to avoid rejection