Troubleshooting & FAQ

Trouble Shooting

Find solutions to common issues and problems you may encounter while using Call Blaze

Unable to login to Call Blaze app

• Make sure Phone Bridge channel permission is enabled against the user’s role

• Verify the Login Credential is correct along with workspace.

Call Blaze is not syncing calls

• Verify the device is connected

• Confirm that the user is configured properly under User Settings

• Check whether the required SIM configuration is enabled for call tracking.

• Make sure the required app permissions are granted

• Make sure the device has an active internet connection

Follow-Up Prompt is not appearing post-call

• Verify 'Display Over Other Apps' permission is enabled.

• Verify Followup prompt is enabled in your Settings page by admin

Unable to view Call logs

• Verify the Call Logs CRM read permission is enabled against the agent role under settings

Unable to add followup task on Call Logs

• Verify Call log module 'Write' permission is enabled against the agent's role

• Verify Task module permissions are enabled against the agent’s role

Quick Action Call Request Notifications are not showing

• Verify app 'Notification' permissions are enabled

• Verify the Device details is showing in the Devices Module

• Send a Test notification from device module

Call synchronization stopped after some time

• Open Call Blaze and check the Call Syncing status on the Dashboard

• Check the required permissions and configurations

• Make sure the configured SIM is still active.

• Check the device's battery optimization settings

Frequently asked questions

Get quick answers to frequently asked questions about Call Blaze and its features.

Does Call Blaze V2 work on iPhone (iOS)?

No, Call Blaze V2 is exclusively available for Android devices

What happens if an agent makes a call while offline?

Call Blaze V2 stores the log locally on the phone and automatically uploads all missing records to the CRM as soon as an active internet connection is restored.

Will Call Blaze track the employees’ personal calls?

Call Blaze is designed with privacy in mind and tracks only the calls made from a designated business SIM card. You can always enable tracking on the specific SIM slot used for business communication

Do I need to configure Call Blaze separately for every user?

No. Admins configure the default settings under Phone Bridge → Global Settings. These settings are automatically applied when a user logs in to the Call Blaze app. Users only need to complete their device and SIM configuration based on the settings provided by the admin. Still you can override these with each user customisation.

Can an admin change a user's Call Blaze configuration anytime?

Yes. Once a user logs in, their configuration is available under Phone Bridge → User Settings. Admins can edit the user's Call Blaze settings from there.

Can I sync my existing phone call history?

Yes. Use 'Sync Now' button on the app dashboard or settings and after selecting the required date range for sync.

Can Call Blaze send call details to another CRM?

Yes. Call Blaze call events can be sent to third-party platforms using Picky Assist Connectors and HTTP API. Read more

Why a Sync button shows above some of the calls in call history?

Those are unsynced calls and can be synced manually by clicking on Sync button