Call Syncing into 3rd Party Platforms

Overview

CallBlaze integrates with third-party platforms through Picky Assist Connector. This integration automatically sends CallBlaze call activity to external applications in real time.

Configure a Connector in Global settings with the required Call Status as its trigger event. When that status occurs, system sends the complete call-log details to the Connector in a structured JSON format. The details are available as attributes and can be mapped to the required fields in the destination application.

Use the HTTP API action in a Connector to send call data directly to a third-party platform's API.

Example: Sync Calls to an External CRM

Suppose a customer uses an external CRM and wants all calls made through Call Blaze to be updated in that CRM.

They can:

1. Create a Connector for the required CallBlaze user.

2. Select the required Call Status as the trigger event.

3. Add an HTTP API action to the Connector.

4. Configure the API details of the external CRM.

5. Map the Call Blaze call log attributes to the required fields in the external CRM.

Whenever the configured call event occurs, the Connector is triggered and the call details are automatically sent to the external CRM through its API.

This allows Call Blaze call activity to be synchronized with third-party platforms in real time.

Below image is a sample call log data in Json format in Connector

Sample Json

{
  "channel_id": 90,
  "crm_record_id": "6ab0fd9357106258220f19d8",
  "agent_sim": "SIM 1",
  "agent_number": "91730643xxxx",
  "Customer number": "91860676xxxx",
  "agent": {
    "id": 503621,
    "name": "Akshay",
    "email": "[e-mail]",
    "phone": "9187451xxxx",
    "internal_reference_id": ""
  },
  "contact": {
    "id": 201670340,
    "name": "Aswin",
    "email": "[e-mail]",
    "phone": "91860676xxxx"
  },
  "call_direction": "Outgoing Call",
  "call_status": "Answered Call",
  "call_duration(in seconds)": "30",
  "call_start_time": "21 Sep 26 03:18 PM",
  "call_end_time": "21 Sep 26 03:18 PM"
}