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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Call Blaze V2

Call Blaze V2 is the upgraded, SIM-based call tracking solution by Picky Assist. It allows organizations to automatically log, track, and monitor incoming and outgoing calls directly from Android mobile devices into the Picky Assist CRM and can also send call events to third-party platforms through Connectors in real-time.

For example, an organization can connect multiple agents and their Android devices. Agents can make and receive business calls from their devices while the admin can manage and monitor call activity from Picky Assist.

CallBlaze records important call information such as

  • Phone Number

  • Call direction

  • Call status

  • Call duration

  • SIM used for the call

  • Call start and end time

  • Agent associated with the call

The call details are automatically synchronized with Picky Assist and stored in the Call Logs CRM module.

A Better Experience with CallBlaze V2

CallBlaze V2 provides a simpler and more user-friendly experience for setting up, managing, and monitoring business calls.

What's New in Call Blaze V2:

  • Improved and simpler interface

  • Guided agent onboarding

  • Better call activity and synchronization visibility

  • Simplified configuration

Before You Start

Make sure:

  • The device is an Android phone.

  • The latest Call Blaze app is installed.

  • The required SIM card is active on the device.

  • The users should be provided with Phone Bridge channel access

Real word Usecases

  1. Real Estate

A real estate company receives enquiries more through phone calls

  • Call Blaze captures incoming calls from potential buyers and the call log is added to the CRM.

  • A Workflow can trigger a Chatbot against the contact

  • A WhatsApp chatbot can collect additional information such as property type, budget, and preferred location.

  • The lead can be moved into a Sales Funnel.

  1. Automobile Dealerships

Car dealerships receive calls from customers interested in vehicles, test drives, financing, and service.

  • Customer calls the dealership and log will created

  • Based on interaction the Lead can be added as to a Chatbot

  • Chatbot can send available vehicle options or collect requirements

  • Can confirm Test drives, bookings, services etc

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