Introduction

AI Agent is an AI-powered conversational block in Picky Assist. It automates customer interactions using natural language.

An AI Agent can:

• Answer customer questions from your Knowledge Base.

• Collect and extract information from documents and images.

• Recommend products or services.

• Follow up with inactive customers.

• Transfer conversations to human agents or another AI Agent.

Where AI Agent fits in a flow

AI Agent is a block within Flow Builder. Open or create a chatbot flow, add an AI Agent block, and connect it to the required steps.

Flow Builder → Open or create a chatbot flow → Add AI Agent → Connect it to the required flow steps

Use collected or extracted data in later steps with attribute tokens.

AI Agent is a flow block, not a standalone chatbot. It can replace several question-and-condition steps with a natural conversation.