Bridge App FAQ

Picky Assist Android Bridge App is the Core of the phone automation so if you are facing any issues in sending or receiving messages then please go through the below FAQ and apply the solution. 
How to Use One Click Troubleshoot in 4.6 or above Bridge App
From 4.6 version onwards you can check the Notification & Accessibility permission status by just a tap "TROUBLESHOOT" , the app will check whether the required services are running or not in the background.
Incoming Messages are showing in my whatsapp but its not reflecting in my Web Console under "Messages"
The reason could be any of the followings ;
Notification Access Should be Granted
Picky assist mobile app requires system notification access in order to receive messages.
Open Picky assist mobile app and Click on “Check Notification Status”  and ensure Picky Assist is turned on as shown below;
If its already turned on then please turn it off and turn on again as sometimes the system revokes this permission and still shows it as "On" 
​
WhatsApp Notification Should be "On"
If  the whatsapp notification is off then please enable the same, all the notification should appear in the notification bar
​
After I send message from Broadcaster nothing happening in my phone.
In normal condition after you send a message from broadcaster, your phone connected with picky assist bridge app wake up automatically and you can see the screen turns on and automatically opens whatsapp. 
If you are not seeing this behaviour this means the app is not correctly synced with the picky assist server , you need to reinstall the app 
Please make sure that you are selecting the correct application i.e WhatsApp Business or Personal.
Make Sure the Screen Lock it Set to "None" 
After sending message i can see the phone opens WhatsApp and trying to send message but it dont automatically sending any messages, it got stuck in sending window 
In 90% cases it happens because the  "Accessibility" permission got revoked by the system even it shows as granted, we need to regrant the permission , follow the below steps ;
Regranting Accessibility Permission 
Open Picky Assist Bridge App, Tap on "Check Accessibility Status" and turn it off , then turn on it again as shown below;
Make Sure the Phone & WhatsApp Language is set to "English" 
Make Sure the Battery Optimisation for Picky Assist & WhatsApp is disabled
​
Text Messages are sending successfully but image and media's are not sending, Why? 
This issue generally happens if necessary permission are not granted to the app or granted permission are revoked by phone for some reasons.
Open Picky Assist App -> Tap on "Set Permission" and it will open in a new window , make sure all permissions are granted which including "Storage" 
If storage permission is already granted then please disable and enable it again.
After doing the above step if the issue is not solved then please follow the below steps ;
Open Picky Assist Bridge App, Tap on "Check Accessibility Status" and turn it off , then turn on it again as shown below;
​
Makes sure below settings are also correct;
Your phone is not locked
Your phone & WhatsApp language is set to English (mandatory)
How to Uninstall 4.6 or Above Bridge App?
4.6 or above bridge app version make use of Device Admin special privilege in order to prevent the app to be stopped by other app's like anti virus , battery optimisation app etc, so you can't uninstall or force stop until you remove picky assist app from the device admin privilege 
You can Go to Device -> Settings then search for "Device Admin" or "Device Admin Apps" then you will able to find "Device Admin Apps" menu tap on it and you will able to see "Picky Assist device admin"  as show below , uncheck the tick then uninstall picky assist bridge app
Getting Error "Cant sent Empty Message"
This issue generally happens mainly because any of the below reasons 
1.
You are using an outdated bridge app, make sure you use latest version. Click Here for latest version 
2.
You are using V1 Broadcast API, please make use of V2 API Version. See V2 documentation ​
3.
Make sure you are passing message and API correctly, please try to send a message from the Broadcaster to test rather than testing through API, if the message sent through broadcast successfully delivered without any error , then you need to cross check your code for possible error.
Follow below Steps if problem still persists , try the steps in order 
1.
Go to Bridge App -> Tap to Reset App and try again to send message 
2.
If not solved, Go to Android Phone -> Application and force stop the picky assist application then start the picky assist app again.
3.
If not solved, restart the phone 
4.
If not solved, re-install the app and try again
What's the process of changing the device from one to another ?
By default a license key can be activated only against a device at a time, so if you wish to change the device then you need to update the new device id under Settings -> Channels -> Phone Automation -> Device (Tab)

FAQ - Previous

Webhook FAQ

Next - Changelog

2021

Last modified 1yr ago

Copy link

Contents

How to Use One Click Troubleshoot in 4.6 or above Bridge App

Incoming Messages are showing in my whatsapp but its not reflecting in my Web Console under "Messages"

After I send message from Broadcaster nothing happening in my phone.

After sending message i can see the phone opens WhatsApp and trying to send message but it dont automatically sending any messages, it got stuck in sending window

Text Messages are sending successfully but image and media's are not sending, Why?

How to Uninstall 4.6 or Above Bridge App?

Getting Error "Cant sent Empty Message"

What's the process of changing the device from one to another ?