Bridge App FAQ
Picky Assist Android Bridge App is the Core of the phone automation so if you are facing any issues in sending or receiving messages then please go through the below FAQ and apply the solution.
From 4.6 version onwards you can check the Notification & Accessibility permission status by just a tap "TROUBLESHOOT" , the app will check whether the required services are running or not in the background.
The reason could be any of the followings ;
Picky assist mobile app requires system notification access in order to receive messages.
Open Picky assist mobile app and Click on “Check Notification Status” and ensure Picky Assist is turned on as shown below;
If its already turned on then please turn it off and turn on again as sometimes the system revokes this permission and still shows it as "On"
If the whatsapp notification is off then please enable the same, all the notification should appear in the notification bar
In normal condition after you send a message from broadcaster, your phone connected with picky assist bridge app wake up automatically and you can see the screen turns on and automatically opens whatsapp.
If you are not seeing this behaviour this means the app is not correctly synced with the picky assist server , you need to reinstall the app
Please make sure that you are selecting the correct application i.e WhatsApp Business or Personal.
In 90% cases it happens because the "Accessibility" permission got revoked by the system even it shows as granted, we need to regrant the permission , follow the below steps ;
Open Picky Assist Bridge App, Tap on "Check Accessibility Status" and turn it off , then turn on it again as shown below;
Make Sure the Battery Optimisation for Picky Assist & WhatsApp is disabled
This issue generally happens if necessary permission are not granted to the app or granted permission are revoked by phone for some reasons.
Open Picky Assist App -> Tap on "Set Permission" and it will open in a new window , make sure all permissions are granted which including "Storage"
If storage permission is already granted then please disable and enable it again.
After doing the above step if the issue is not solved then please follow the below steps ;
Open Picky Assist Bridge App, Tap on "Check Accessibility Status" and turn it off , then turn on it again as shown below;
Makes sure below settings are also correct;
Your phone is not locked
Your phone & WhatsApp language is set to English (mandatory)
4.6 or above bridge app version make use of Device Admin special privilege in order to prevent the app to be stopped by other app's like anti virus , battery optimisation app etc, so you can't uninstall or force stop until you remove picky assist app from the device admin privilege
You can Go to Device -> Settings then search for "Device Admin" or "Device Admin Apps" then you will able to find "Device Admin Apps" menu tap on it and you will able to see "Picky Assist device admin" as show below , uncheck the tick then uninstall picky assist bridge app
This issue generally happens mainly because any of the below reasons
You are using an outdated bridge app, make sure you use latest version. Click Here for latest version
You are using V1 Broadcast API, please make use of V2 API Version. See V2 documentation
Make sure you are passing message and API correctly, please try to send a message from the Broadcaster to test rather than testing through API, if the message sent through broadcast successfully delivered without any error , then you need to cross check your code for possible error.
Follow below Steps if problem still persists , try the steps in order
Go to Bridge App -> Tap to Reset App and try again to send message
If not solved, Go to Android Phone -> Application and force stop the picky assist application then start the picky assist app again.
If not solved, restart the phone
If not solved, re-install the app and try again
By default a license key can be activated only against a device at a time, so if you wish to change the device then you need to update the new device id under Settings -> Channels -> Phone Automation -> Device (Tab)
