January 2026

Enhancements and new feature introductions in January

January 02, 2026

Carousal Templates

We’ve introduced the WhatsApp Carousel feature, enabling businesses to send multiple interactive cards within a single message.

Each card can include media, text, and action buttons, allowing users to seamlessly swipe through products or services. This enhancement provides a more engaging, interactive, and streamlined customer experience within WhatsApp conversations.

📍 Where to find: WhatsApp Templates → Create Template → Select Category: Marketing → Select Template Type: Product Carousel / Media Carousel

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January 09, 2026

Address Message Integration in chatbot

We’ve integrated the Address Message feature into the chatbot to improve the address collection process.

This enhancement ensures more structured and accurate address capture, enabling smoother order processing and a better user experience during checkout interactions.

📍 Where to find: Chatbot Builder → Right-click → Search “Address Message” → Select Address Message block

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January 13, 2026

Gemini App Integration

We’ve integrated the Gemini App into Picky Assist to enhance automated response handling.

With this feature, users can enable Gemini to manage non-interactive or unintended replies, ensuring smoother and more intelligent conversation handling. The integration is seamless and supports a free usage plan, making it easy for businesses to get started without additional overhead.

📍 Where to find: All Menu → Apps → Gemini

Google Gemini Integration | Picky Assist Help Deskhelp.pickyassist.com

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January 27, 2026

V3 to V4 Migration

Customers can now seamlessly migrate to Picky Assist 4.0 to take advantage of the latest features and enhancements.

This migration ensures that all existing data is preserved, allowing users to upgrade without any disruption to their current operations.

📍 Where to find: Currently available via Support → Contact the support team to initiate the migration process

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January 30, 2026

Native Voice Recording in Teambox (Mobile)

The Teambox mobile app (Picky CRM App) now supports native voice recording for improved audio quality.

📍 Where to find: Mobile App → Teambox → Open Conversation → Tap Voice Record