February 2026

Enhancements and new feature introductions in February

February 05, 2026

Message Failed List option in Flow Analytics

We’ve added the Message Failed List feature to Flow Analytics.

This allows users to view and export conversations from the failed messages list, helping identify delivery issues and enabling quicker troubleshooting and resolution.

📍 Where to find: Chatbot → Published Version Analytics View → Click on Message Block's Analytics → View Failed List Analytics

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February 09, 2026

Instant Code

We’ve introduced the Instant Code feature for e-commerce customers.

Each product is assigned a unique code, allowing customers to simply send the code in chat to instantly receive the corresponding product details. This streamlines product discovery and enhances the overall shopping experience.

InstantCode Overview & Usage Guide | WhatsApp Commerce | Picky Assist Help Deskhelp.pickyassist.com

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February 12, 2026

Media and Product Carousel Session Messages

We’ve introduced Media Carousel and Product Carousel Session Messages to enhance interactive messaging.

• Media Carousel Session Message: Send multiple media cards in a single swipeable message, creating a more engaging and interactive user experience.

• Product Carousel Session Message: Showcase multiple products in one swipeable message with detailed information and action buttons, helping users make quicker decisions.

These are session messages (not template messages), allowing for more flexible and real-time interactions with users.

This update improves content presentation and makes customer interactions more dynamic and user-friendly.

📍 Where to find: Chatbot Builder → Right-click → Search “Send Carousel Message” → Select the block

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February 15, 2026

CTA Button URL Block in Chatbot

We’ve introduced the ability to send CTA (Call-to-Action) URL buttons directly from the chatbot.

This feature allows businesses to guide users to specific links—such as product pages, payment links, or external resources—enhancing user engagement and driving quicker actions within conversations.

📍 Where to find: Chatbot Builder → Right-click → Search “CTA Button URL” → Select the block

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February 20, 2026

HTTP Action in Flow Timeout

We’ve introduced the ability to trigger HTTP API actions when a flow conversation times out.

This feature enables automated handling of inactive sessions, allowing businesses to perform actions such as sending data to external systems, updating records, or triggering follow-up processes when users do not respond within the expected timeframe.

📍 Where to find: Chatbot Builder → Settings → ⚙️ (Gear Icon) → Timeout → Actions → Search “HTTP Request”

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February 20, 2026

iPhone Video Sending Issue Fix in Teambox

We’ve resolved an issue where videos could not be sent from iPhone devices (Picky CRM App) in Teambox.

This fix includes a native video converter, ensuring smooth video uploads and improved compatibility for iPhone users.

📍 Where to find: Mobile App (ios) → Teambox → Conversations → Send Video