August 2026

Enhancements and new feature introductions in August

August 10, 2026

Structured Response and Analyze Media in AI Block

A new set of features has been introduced in the AI App block for Connectors and Chatbots:

Structured Response: Extract specific information from AI responses and save each value as a structured variable for use in further automations, such as CRM mapping and other workflow actions.

Analyze Media: Send images, PDFs, or documents to the AI using a direct file URL or media variable. The AI analyzes the provided media based on the configured instructions and generates a relevant response.

Structured Response can be combined with Analyze Media to extract specific information from analyzed images or documents and use the extracted data in various business automations. Know more

📍 Where to find

Connector/Chatbot → Apps → Select AI App

August 17, 2026

Carousel Quick Reply Buttons

Carousel messages now support Quick Reply buttons on each card, in addition to the existing URL buttons.

You can now add up to 2 Quick Reply buttons per carousel card, allowing customers to take contextual actions directly within the WhatsApp conversation without leaving the chat. Each button can trigger a different action in your Chatbot flow based on the selected carousel card. Know more

What’s New:

• Add up to 2 Quick Reply buttons per carousel card.

• Each Quick Reply can trigger a different action in the Chatbot flow.

• Configure actions based on the specific carousel card selected, enabling more contextual and interactive conversations.

📍 Where to find

Chatbot Builder → Right-click → Send Carousel Message

Connector → Action → Send Message → Select Carousel Message from Message Type