April 2026

Enhancements and new feature introductions in April

April 6, 2026

Teambox Event Webhook

We have introduced an event-based webhook triggering in Teambox. This feature enables webhooks to be triggered whenever an event occurs in Teambox conversations, such as chat assigning, chat acceptance, chat rejection, chat solving, missing and more.

Customers can configure their Webhook URL in Developer Settings to receive event webhook data in their application or server, enabling further actions and automations. Click here to know more.

📍 Where to find:

More Menu → Settings → Developers → Click Webhook tab → Teambox Event webhook

April 13, 2026

User Deletion

We have introduced a User Deletion feature in the Organization module. Previously, users could only be created, edited, or disabled. With this update, you can now delete a user and transfer and reassign all their records, configurations, and data to one or multiple users under the same role. Know more

📍 Where to find

More Menu → Organization → Users → Click Delete Icon

April 13, 2026

Meta Ad Tracker Updates

Added new columns to the Meta Ad Tracker dashboard, Campaign Name and Ad Set Name - for better campaign level insights, enabling campaign-based automations.

• Campaign Name - Displays the name of the campaign to which the ad belongs.

• Ad Set Name – Displays the name of the ad set under the campaign, representing a subgroup within the campaign.

April 24, 2026

Out-of-Stock Handling in E-commerce

Catalog Out of Stock Notifications

A new message category has been added under Catalog Notifications to indicate when a product is out of stock. When a customer places an order from a WhatsApp Catalog and any product has limited availability, if the requested quantity exceeds the available stock, the message configured in this section will be triggered. You can configure either a normal message or a template message in this section at a time

Additionally, two attribute variables have been added to dynamically display the out-of-stock product name and its remaining quantity.

📍 Where to find

More Menu → Catalogs → Edit Catalog → Order Notification → Scroll down to page bottom

Out of Stock Retry in Chatbot

Out-of-stock retry messages are now enabled within the Retry Settings under Global Settings in Chatbot blocks. This feature is applicable to product-related steps such as Send Products, Send Product Collections, and Product Carousel.

When a customer attempts to place an order through the Chatbot flow for a product that is out of stock or requests a quantity exceeding the available stock, the message configured under Retry Settings will be triggered.

While enabling Retry Settings, an additional section will appear under Retry Message Compose to configure the out-of-stock message. You can define the out of stock retry message here along with the required attributes.

Additionally, two attribute variables have been added to dynamically displaying the product name and its remaining quantity. These attributes can be found under the Order_Failed attribute group. The number of retries will be determined based on the configured retry count. If the retry count reaches the configured limit, the flow will proceed to the Order Event Fallback. The Handle Unexpected Reply feature will not be applicable for out-of-stock product ordering scenarios

📍 Where to find

Open a Flow → Select a Product sending block → Open Global Settings → Enable Retry Settings

April 29, 2026

Marketing Message API update

Support has been added for Meta’s new Marketing Messages API (formerly MM Lite), which introduces an optimized delivery mechanism for marketing template messages on WhatsApp.

With this update, message delivery is no longer instant for all recipients. Instead, Meta uses an automated optimization system to prioritize users who are more likely to engage, based on factors such as customer interaction history, message quality, and sender reputation. This improves overall delivery performance and reduces spam-like messaging.

For newly onboarded customers, the Marketing Messages API is typically enabled automatically during onboarding. Existing customers, however, need to enable it manually from the Meta Business Suite. Learn more

📍 Where to find

More Menu → Settings → Channels → Channel Settings

April 30, 2026

Overdue Date Filter Update

The overdue date filter is now available for all custom date fields in the CRM. Previously, this feature was limited to the Due Date field in the Task module.

With this update, you can apply the overdue filter across any custom date field to easily identify and filter relevant records.

📍 Where to find

CRM module → Click Filter → Click Date Field